We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase by way of your order number - sent with your confirmation email.
To start a return, you can contact us at email@example.com quoting your order number. If your return is accepted we will advise on our return address and remind you that returns are the responsibility of the customer and we can't accept any liability for lost or damaged in transit packages. Due to the high value of many of our pieces we highly recommend that you carefully wrap and ship your return items fully tracked, just as we do when sending orders out to customers. Any returns which fail to reach us or arrive damaged will not be able to be issued with a refund. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items, including items that have been attended to by our atelier service), lingerie and underwear, and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, made to order or customised pieces or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted we will issue you with a credit or exchange note to make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.