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Wol Hide Spring Summer collection is now available on store & ready for shipping

Shipping policy

 

For our UK & N.Ireland customers our carriers are fully tracked Royal Mail & DPD. Our standard shipping is Royal Mail 1st Class with an expected delivery of 3-5 days. Express shipping is either by Royal Mail or DPD, depending on the order with an expected delivery of 1-2 days, but generally is next day. Please note that orders made after 1300hrs will not necessarily be processed until the following day. 

For our International customers we currently have a flat fee of £20 for all shipments - items will be sent fully tracked. We are working to find a solution that would allow us to be more specific with the shipping cost in relation to the size/weight of your order. If your order is non-urgent please do email us at info@andmotherstore.com ahead of ordering in case we can find a helpful solution for smaller/lighter pieces. At present we advise International customers that the majority of packages will arrive within 8-14 working days, but please note, sometimes it is quicker and sometimes it is longer than this. When Shipping is considerably lower than £20 we automatically refund all of our customers as a gesture of goodwill. You do not need to contact us regarding this. 

All local custom taxes & duties will be the responsibility of the recipient and we can offer no guarantees on how long each local customs process will take. During any International customs process, duty fees may be charged upon receipt. We will not be able to advise on the likely value of these fees or offer any guarantees on which items or countries are exempt. Refusal of packages or failure to collect your parcel and pay any duties is not the responsibility of & Mother Store and will not result in a refund. The package will be considered abandoned by the courier.

If you live in or around the Swansea, SA1 area you might like to consider collecting your items directly. There is no charge for postage on this service. 

For all Returns please refer to our Refund Policy for full details on how to go about this and important information to ensure items arrive with us ready for a refund. 

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