UK & N.Ireland Shipping
For our UK & N.Ireland customers our carriers are fully tracked Royal Mail & DPD. Due to the high value and bespoke nature of many of our items all orders over £75 are shipped Special Delivery (£7) in order to insure their value and for you to receive swiftly and safely.
Our Standard shipping is only applicable to purchases under £75 and is with Royal Mail Signed For (£4.95) with an expected delivery of 3-5 days.
Express shipping is similar to Special Delivery but is an option for orders of any value that need to arrive swiftly. Depending on the time you placed your order you can expect to receive within 1-2 days, but generally is next day. Please note that orders made after 1300hrs will not necessarily be processed until the following day.
Once you have placed your order and your item has been shipped you will receive a notification and tracking number from us.
For our International customers we currently have a flat fee of £20 for all shipments - items will be sent fully tracked. At present we advise International customers that the majority of packages will arrive within 8-14 working days, but please note, sometimes it is quicker and sometimes it is longer than this. When shipping is considerably lower than £20 we automatically part refund as a gesture of goodwill. You do not need to contact us regarding this.
All local custom taxes & duties will be the responsibility of the recipient and we can offer no guarantees on how long each local customs process will take. During any International customs process, duty fees may be charged upon receipt. We will not be able to advise on the likely value of these fees or offer any guarantees on which items or countries are exempt. Refusal of packages or failure to collect your parcel and pay any duties is not the responsibility of & Mother Store and will not result in a refund. The package will be considered abandoned by the courier.
If you live in or around the Swansea, SA1 area you might like to consider collecting your items directly. There is no charge for postage on this service.
For all Returns please refer to our Refund Policy for full details on how to go about this and important information to ensure items arrive with us ready for a refund or credit note.